Every piece of information you share with lucky 9 is completely secure. What we collect, why we collect it, and how we protect it — it's all laid out clearly right here.
100% Confidential
Your information is never sold or shared.
At lucky 9, we follow the highest standards of technology and policy to keep your data safe. Here are the key highlights.
All your personal and financial data at lucky 9 is stored on servers secured with 256-bit SSL encryption. Hackers and unauthorized parties cannot access this information.
Lucky 9 never sells your personal information to advertisers, data brokers, or any third party. Our business model is never built at the expense of your privacy.
You can request to view, correct, or delete your information at any time. lucky 9 respects your rights over your own data.
Only authorized lucky 9 personnel may access your data, and only when necessary. Every access is logged and regularly audited.
Your data is not retained beyond the period for which it is needed. Once any legal retention requirements are met, data is securely deleted.
Lucky 9 complies with GDPR and international data protection standards. We uphold the highest global benchmarks to protect the data of our users in Bangladesh.
Lucky 9 (https://lucky9.ws) is a trusted online betting and gaming platform in Bangladesh. Our Privacy Policy is the foundation of our transparent relationship with you. It explains in detail how lucky 9 collects your personal information, the purposes for which it is used, and how it is kept secure.
By using the lucky 9 website, mobile app, or any associated services, you are considered to have accepted this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact us at support@lucky9.ws.
This Privacy Policy of lucky 9 Terms & Conditionsas part of. Both documents should be read together.
This Privacy Policy applies to all registered users, visitors, and anyone who has interacted with lucky 9's services in any capacity. This policy has been developed in accordance with Bangladesh and international data protection laws.
Lucky 9 collects only the information necessary to provide its services. We do not collect anything beyond what is needed. The table below outlines the data we collect:
| Data Type | What Is Collected | When It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | At the time of account registration |
| Financial Information | Payment method type, transaction history | During Deposits & Withdrawals |
| Activity Data | Betting history, login times, devices used | Automatically while using the platform |
| Technical Data | IP address, browser information, cookies data | Automatically collected during website visits |
Lucky 9 collects information through three primary methods:
Lucky 9 never stores your full bank account number or card number. Payment details are processed directly through secure payment gateways.
Lucky 9 uses the information it collects solely for the specific purposes outlined below:
Lucky 9 never uses your information for any purpose not stated in this Privacy Policy. If we need to use your data for a new purpose, we will obtain your consent beforehand.
Lucky 9 does not sell your personal information to any third party. However, certain information may be shared in the following limited circumstances:
Lucky 9 works with a number of trusted third-party service providers, including payment processors (bKash, Nagad) and identity verification agencies. These partners receive only the information they need, and we hold them to strict confidentiality agreements.
Lucky 9 may be required to share information with the relevant authorities pursuant to a court order, government directive, or legal process. In such circumstances, we will endeavour to notify you in advance wherever possible.
In the event of a sale, merger, or acquisition of lucky 9's business operations, user data may be transferred to the relevant party. Users will be given advance notice in such cases.
Lucky 9 uses cookies and similar technologies on its website. These are small text files stored in your browser that help us improve the quality of our services.
You can disable cookies through your browser settings. Please note, however, that doing so may affect the functionality of certain features on lucky 9.
Lucky 9 does not use third-party advertising cookies. Our cookies are used solely for service improvement and security purposes.
Lucky 9 retains your data only for as long as necessary. Below are the retention periods for different types of information:
Once the above retention periods expire, data is permanently deleted using secure methods. Retention periods may be extended where legally required.
Under lucky 9's Privacy Policy, you have the following rights:
To exercise any of the rights listed above, email us at support@lucky9.ws or reach out via our live chat support. We aim to resolve your request within a maximum of 30 business days.
Rights-related requests are processed only after your identity has been verified. This is to ensure the security of your information.
Lucky 9 is a platform strictly for adults (18+). We never knowingly collect any information from anyone under the age of 18.
Age is verified during the registration process. If we become aware that a minor has created an account, that account will be immediately closed and any collected data will be deleted.
A note to parents — if your child has accidentally created an account on lucky 9, please contact us immediately at support@lucky9.ws.
Lucky 9 uses industry-leading security technology to protect your information:
In the event of a data breach, lucky 9 will notify the relevant authorities within the legally required timeframe and alert affected users via email or SMS within 72 hours. Full details of the nature of the breach, its potential impact, and the steps taken to address it will be provided.
Lucky 9 may update this Privacy Policy from time to time. When significant changes are made, we will notify you through the following methods:
Continuing to use lucky 9 after any changes have been made means you accept the updated Privacy Policy. We recommend visiting this page regularly to stay informed.
Previous versions of the Privacy Policy are kept in our archive. You may request an older version at any time by contacting support@lucky9.ws.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. lucky 9 takes every concern seriously and works to resolve issues promptly.
We typically respond within 24 to 48 hours. For more complex matters, it may take up to 30 business days.
For responsible gaming support, please visit our Responsible Gaming page may be helpful. For issues with financial transactions, FAQ page may be helpful.
Enjoy betting and gaming on a fully secure platform. Your privacy is our top priority.